FAQ

Resolving email connection issues

Dear name, 

To fix email issues we must narrow down the issue first. 

  1. Ensure you can login to webmail. http://mbox.YourDomain.com -> enter your email address and password
  2. Ensure no regular maintenance is ongoing: https://tickets.suresupport.com/network
  3. Ensure you have restarted your computer
  4. Ensure you have restarted your local router. We have seens customers have routers that don't allow connections

If you are still experiencing issues after these steps then we want to hear from you and help you out. 

Please follow up with our support to get started: undoLogic.com -> click support