FAQ

Connect Microsoft OUTLOOK for WINDOWS to your SetupCase Subscription

Our SetupCase subscription works great with Microsoft Office - Outlook. This will allow you to sync your SetupCase emails to your desktop AND mobile AND tablet. 

Any message that is read on your desktop will be read on your mobile phone. 

Here are steps how to intall Outlook to your Microsoft Windows computer. 







# 1 > Download

First login to your Microsoft Office Portal:

https://portal.office.com/account?lc=1033&auth=2

to download your office software (including outlook)

click "Install Office' 
-> A file will be downloaded to your Downloads folder
-> Run this file (double click)

NOTE: If you want to remove a previous installation, you can click 'install options' and remove any old installation you had to make room for any new intallations 





# 2 > Installing...

Please allow some time for Office to install





# 3 > Open Outlook and begin

After you have finished installing outlook
-> Run the program
-> You will see a window that allows you to put your email in
-> Click on 'Advanced Options' and checkbox 'Let me set up my account manually'
-> Click Connect





# 4 > IMAP

Next you will choose which type of email you want to install
-> Click 'IMAP' (for SetupCase Email)

NOTE: Later you have install other emails accounts as well
-> For example you might want to install your personal Gmail as well 





# 5 > Password

It will ask you to for your password
-> Enter the password that was given by our account managers or over a welcome email





# 6 > PROBLEMS

You might encounter issues
-> Simply click 'Change account settings'





# 7 > Settings

Incoming mail server: Provided by our welcome email
Incoming port: 993
Encryption method: SSL/TLS
Require logo using Secure Password Authentication (spa): CHECKED

Outgoing mail server: Provided by our welcome email
Outgoing port: 587
Encryption method: SSL/TLS
Require logo using Secure Password Authentication (spa): CHECKED





# 8 > SUCCESS

You will get a success message
-> click 'DONE'





# 9 > Ready to use

You are now ready to start using outlook !